Help
How do I contact RSL Money?
What do I do if I lose my phone (or it's stolen)?
I can't log into the App?
How to report a scam?
How do I make a complaint?
What do I do if there's been fraudulent transaction on my account?
How do I report my Visa card lost or stolen?
What do I do if I've made a payment to the wrong person?
Vulnerable Customers
How do you help vulnerable members?
What is financial abuse?
What support is available if I'm in a domestic violence situation?
Do you accept alternative IDs to open accounts for vulnerable members?
Security & Scams
What should I look out for to reduce the chances of being scammed?
What should I do if I think I've be scammed?
How do I protect my accounts?
Digital Banking
How do I register for our Mobile Banking app?
How do I register for Internet Banking?
Why do I need a Secret Question for digital banking?
What is a one-time-passcode (OTP)?
How do I set up SMS Alerts?
How do I update my contact details?
Can I access digital banking overseas?
What operating system does the Mobile Banking app support?
I can't log into the Mobile Banking app?
Can I use the Mobile Banking app on multiple devices?
What information does the Mobile Banking app store on my phone?
Can I use FaceID or my fingerprint for great security with the Mobile Banking app?
Should I save my Internet Banking password in my browser?
Can I access Internet Banking overseas?
How can I personalise my dashboard?
How do I create a passcode for the Mobile Banking app?
Why is my member number not being accepted in digital banking?
How long can I leave the Internet Banking site open?
What browsers is Internet Banking compatible with?
Why is the Internet Banking login screen not appearing?
What do I do if I forget my passcode or enter it incorrectly for the Mobile Banking app?
Why is Internet Banking not appearing?
How many times can I attempt to login Internet Banking?
Open Accounts
How do I open a bank account?
What ID is required to open an account?
How do I have my ID certified?
What ID is accepted when I live overseas?
Can we open a joint bank account?
What happens if the ID verification online fails?
Will I have to verify my ID more than once?
Why do you need to know my Foreign Tax Residency status?
What happens if I don't provide a tax file number?
Use & Manage Accounts
Manage Accounts
Why is my account dormant?
What is a power of attorney?
How will I receive my account statements?
Do I need to let you know if I'm travelling overseas?
What should I do if I'm being deployed overseas?
Can I authorise someone else to operate my accounts?
What is an authorised signatory?
What happens if I don't use my account regularly?
Withdraw & Deposit Cash
Which ATMs can I use for free?
What happens if I don't use my account regularly?
What are the daily transaction limits for cash?
Can I use Bank@Post for deposit or withdraw cash?
Send & Receive Money
How do I update or cancel a future dated payment?
Can I schedule payments to be made in the future?
How can I check a BPAY payment has been made?
How many times will it try to process a future dated BPAY payment?
What is the BSB for Australian Military Bank? What are the daily transaction limits? How do I cancel a Direct Debit? How to make a BPAY payment? Can I schedule payments to be made in the future? How do I update or cancel a future dated payment? What is the cut-off time for BPAY payments? Why did my BPAY payment not go through? How can I check a BPAY payment has been made? How many times will it try to process a future dated BPAY payment? How do I send/receive money from overseas? Visa Card Everyday and Savings Accounts Term Deposits Home Loans Credit Cards Car Loans Personal Loans Green Loan Insurance Superannuation & Retirement About Us All Categories Use & Manage Accounts Send & Receive Money How do I send/receive money from overseas? How do I send/receive money from overseas?
What is the BSB for Australian Military Bank?
How do I cancel a Direct Debit?
Why did my BPAY payment not go through?
What are the daily transaction limits?
How to make a BPAY payment?
What is the cut-off time for BPAY payments?
Visa Card
How do I change my Visa card PIN?
Why should I select credit for point of sale transactions?
How do I add my Visa card to my Digital Wallet?
How do I set a secure PIN?
Can I get cash out using Visa payWave?
What is the payment limit to tap with Visa payWave?
Can I pay my bills with my Visa Debit card?
What is Visa payWave?
How do I cancel a recurring Visa Debit card payment?
What do I do if my Visa card is lost or stolen?
Term Deposits
What happens at the end of my term deposit term?
Can I withdraw from my term deposit early?
What's the difference between Investment Plus and Income Plus term deposits?
Can I fund a new term deposit from an account with another bank?
About Us
- All Categories
- About Us
- What is the history of Australian Military Bank and RSL Money?
What is the history of Australian Military Bank and RSL Money?
Updated
by Jasmine Shillington
Australian Military Bank is Australia’s longest serving Defence financial institution, established in 1959 as Navy (Civil Staff) Co-op. Ltd.
We’ve been helping Australian Defence personnel and their families make the most of their money for over 65 years. As a mutual organisation, we are run for the benefit of our members who are also our shareholders.
Our history
- 1959: Founded as the Navy (Civil Staff) Co-op (NSW), exclusively serving Navy personnel.
- 1971: Membership extended to civilian employees of the Army and RAAF in NSW
- 1983: We merged with Army Defence (NSW) Credit Union and rebrand as Australian Defence Credit Union (ADCU)
- 2000: By 2000, the Bank had a national presence among all branches of the military.
- 2008: Selected by Department of Defence as one of three DHOAS home loan providers
- 2014: Launched its RSL Money brand, supporting the RSL through white labelled products
- 2015: Australian Defence Credit Union was renamed ‘Australian Military Bank,’ maintaining the member-ownership model while appealing to a wider contingent of Australians.
- 2018: Launched our 24/7 digital banking offerings and core banking system upgrade as part of our digital transformation journey.
- 2019: Awarded Baa1 Stable rating from leading global independent agency Moody’s
- 2020: Achieved $200,000 of charity donations via our Military Rewards Account
- 2023: Relocated our head office to the new premium sustainable building at 1 Bligh Street, Sydney.
- 2024: Celebrated our 65 year anniversary supporting the Defence community including being named in Forbes World’s Best Banks and Canstar’s Customer Owned Bank of the Year – Everyday Banking
- 2025: Named Canstar’s Customer Owned Bank of the Year – Everyday Banking for the second year in a row.