Help
How do I contact RSL Money?
What do I do if I lose my phone (or it's stolen)?
I can't log into the App?
How to report a scam?
How do I make a complaint?
What do I do if there's been fraudulent transaction on my account?
How do I report my Visa card lost or stolen?
What do I do if I've made a payment to the wrong person?
Vulnerable Customers
How do you help vulnerable members?
What is financial abuse?
What support is available if I'm in a domestic violence situation?
Do you accept alternative IDs to open accounts for vulnerable members?
Security & Scams
What should I look out for to reduce the chances of being scammed?
What should I do if I think I've be scammed?
How do I protect my accounts?
Digital Banking
How do I register for our Mobile Banking app?
How do I register for Internet Banking?
Why do I need a Secret Question for digital banking?
What is a one-time-passcode (OTP)?
How do I set up SMS Alerts?
How do I update my contact details?
Can I access digital banking overseas?
What operating system does the Mobile Banking app support?
I can't log into the Mobile Banking app?
Can I use the Mobile Banking app on multiple devices?
What information does the Mobile Banking app store on my phone?
Can I use FaceID or my fingerprint for great security with the Mobile Banking app?
Should I save my Internet Banking password in my browser?
Can I access Internet Banking overseas?
How can I personalise my dashboard?
How do I create a passcode for the Mobile Banking app?
Why is my member number not being accepted in digital banking?
How long can I leave the Internet Banking site open?
What browsers is Internet Banking compatible with?
Why is the Internet Banking login screen not appearing?
What do I do if I forget my passcode or enter it incorrectly for the Mobile Banking app?
Why is Internet Banking not appearing?
How many times can I attempt to login Internet Banking?
Open Accounts
How do I open a bank account?
What ID is required to open an account?
How do I have my ID certified?
What ID is accepted when I live overseas?
Can we open a joint bank account?
What happens if the ID verification online fails?
Will I have to verify my ID more than once?
Why do you need to know my Foreign Tax Residency status?
What happens if I don't provide a tax file number?
Use & Manage Accounts
Manage Accounts
Why is my account dormant?
What is a power of attorney?
How will I receive my account statements?
Do I need to let you know if I'm travelling overseas?
What should I do if I'm being deployed overseas?
Can I authorise someone else to operate my accounts?
What is an authorised signatory?
What happens if I don't use my account regularly?
Withdraw & Deposit Cash
Which ATMs can I use for free?
What happens if I don't use my account regularly?
What are the daily transaction limits for cash?
Can I use Bank@Post for deposit or withdraw cash?
Send & Receive Money
How do I update or cancel a future dated payment?
Can I schedule payments to be made in the future?
How can I check a BPAY payment has been made?
How many times will it try to process a future dated BPAY payment?
What is the BSB for Australian Military Bank? What are the daily transaction limits? How do I cancel a Direct Debit? How to make a BPAY payment? Can I schedule payments to be made in the future? How do I update or cancel a future dated payment? What is the cut-off time for BPAY payments? Why did my BPAY payment not go through? How can I check a BPAY payment has been made? How many times will it try to process a future dated BPAY payment? How do I send/receive money from overseas? Visa Card Everyday and Savings Accounts Term Deposits Home Loans Credit Cards Car Loans Personal Loans Green Loan Insurance Superannuation & Retirement About Us All Categories Use & Manage Accounts Send & Receive Money How do I send/receive money from overseas? How do I send/receive money from overseas?
What is the BSB for Australian Military Bank?
How do I cancel a Direct Debit?
Why did my BPAY payment not go through?
What are the daily transaction limits?
How to make a BPAY payment?
What is the cut-off time for BPAY payments?
Visa Card
How do I change my Visa card PIN?
Why should I select credit for point of sale transactions?
How do I add my Visa card to my Digital Wallet?
How do I set a secure PIN?
Can I get cash out using Visa payWave?
What is the payment limit to tap with Visa payWave?
Can I pay my bills with my Visa Debit card?
What is Visa payWave?
How do I cancel a recurring Visa Debit card payment?
What do I do if my Visa card is lost or stolen?
Term Deposits
What happens at the end of my term deposit term?
Can I withdraw from my term deposit early?
What's the difference between Investment Plus and Income Plus term deposits?
Can I fund a new term deposit from an account with another bank?
About Us
- All Categories
- Help
- I can't log into the App?
I can't log into the App?
If you are having an issue logging into the Mobile Banking app, we recommend the following steps:
- Check you are using the latest version of the app. You can check this by visiting your app store and seeing if any updates are pending.
- Uninstall and reinstall the app. If you have the latest version of the app, sometimes there can be an issue in the background causing the app to not work as it should. Therefore, we recommend uninstalling the app (by deleting it), turn off your phone & turn it back on and then reinstall the app.
If this doesn't work, please call us on 1300 000 775 or visit your local Australian Military Bank branch and one of our team members will assist you.
