Help
How do I contact RSL Money?
What do I do if I lose my phone (or it's stolen)?
I can't log into the App?
How to report a scam?
How do I make a complaint?
What do I do if there's been fraudulent transaction on my account?
How do I report my Visa card lost or stolen?
What do I do if I've made a payment to the wrong person?
Vulnerable Customers
How do you help vulnerable members?
What is financial abuse?
What support is available if I'm in a domestic violence situation?
Do you accept alternative IDs to open accounts for vulnerable members?
Security & Scams
What should I look out for to reduce the chances of being scammed?
What should I do if I think I've be scammed?
How do I protect my accounts?
Digital Banking
How do I register for our Mobile Banking app?
How do I register for Internet Banking?
Why do I need a Secret Question for digital banking?
What is a one-time-passcode (OTP)?
How do I set up SMS Alerts?
How do I update my contact details?
Can I access digital banking overseas?
What operating system does the Mobile Banking app support?
I can't log into the Mobile Banking app?
Can I use the Mobile Banking app on multiple devices?
What information does the Mobile Banking app store on my phone?
Can I use FaceID or my fingerprint for great security with the Mobile Banking app?
Should I save my Internet Banking password in my browser?
Can I access Internet Banking overseas?
How can I personalise my dashboard?
How do I create a passcode for the Mobile Banking app?
Why is my member number not being accepted in digital banking?
How long can I leave the Internet Banking site open?
What browsers is Internet Banking compatible with?
Why is the Internet Banking login screen not appearing?
What do I do if I forget my passcode or enter it incorrectly for the Mobile Banking app?
Why is Internet Banking not appearing?
How many times can I attempt to login Internet Banking?
Open Accounts
How do I open a bank account?
What ID is required to open an account?
How do I have my ID certified?
What ID is accepted when I live overseas?
Can we open a joint bank account?
What happens if the ID verification online fails?
Will I have to verify my ID more than once?
Why do you need to know my Foreign Tax Residency status?
What happens if I don't provide a tax file number?
Use & Manage Accounts
Manage Accounts
Why is my account dormant?
What is a power of attorney?
How will I receive my account statements?
Do I need to let you know if I'm travelling overseas?
What should I do if I'm being deployed overseas?
Can I authorise someone else to operate my accounts?
What is an authorised signatory?
What happens if I don't use my account regularly?
Withdraw & Deposit Cash
Which ATMs can I use for free?
What happens if I don't use my account regularly?
What are the daily transaction limits for cash?
Can I use Bank@Post for deposit or withdraw cash?
Send & Receive Money
How do I update or cancel a future dated payment?
Can I schedule payments to be made in the future?
How can I check a BPAY payment has been made?
How many times will it try to process a future dated BPAY payment?
What is the BSB for Australian Military Bank? What are the daily transaction limits? How do I cancel a Direct Debit? How to make a BPAY payment? Can I schedule payments to be made in the future? How do I update or cancel a future dated payment? What is the cut-off time for BPAY payments? Why did my BPAY payment not go through? How can I check a BPAY payment has been made? How many times will it try to process a future dated BPAY payment? How do I send/receive money from overseas? Visa Card Everyday and Savings Accounts Term Deposits Home Loans Credit Cards Car Loans Personal Loans Green Loan Insurance Superannuation & Retirement About Us All Categories Use & Manage Accounts Send & Receive Money How do I send/receive money from overseas? How do I send/receive money from overseas?
What is the BSB for Australian Military Bank?
How do I cancel a Direct Debit?
Why did my BPAY payment not go through?
What are the daily transaction limits?
How to make a BPAY payment?
What is the cut-off time for BPAY payments?
Visa Card
How do I change my Visa card PIN?
Why should I select credit for point of sale transactions?
How do I add my Visa card to my Digital Wallet?
How do I set a secure PIN?
Can I get cash out using Visa payWave?
What is the payment limit to tap with Visa payWave?
Can I pay my bills with my Visa Debit card?
What is Visa payWave?
How do I cancel a recurring Visa Debit card payment?
What do I do if my Visa card is lost or stolen?
Term Deposits
What happens at the end of my term deposit term?
Can I withdraw from my term deposit early?
What's the difference between Investment Plus and Income Plus term deposits?
Can I fund a new term deposit from an account with another bank?
About Us
- All Categories
- Help
- What do I do if there's been fraudulent transaction on my account?
What do I do if there's been fraudulent transaction on my account?
If you notice fraudulent activity on your Visa Debit / Credit card, call us immediately on 1300 000 775.
Depending on the type of transaction, you may be asked to complete an Electronic Transaction / Card Query form.
We also recommend you:
- Update your digital banking password / passcode
- Update your card PIN via digital banking.
