Help
How do I contact RSL Money?
You can call us directly on 1300 000 775 (from Australia) or +61 2 8241 2380 (from overseas). The team is available: Monday - Friday: 8:00am – 6:00pm (AEST) Saturday: 9.00am - 12.00pm AEST) You can a…
What do I do if I lose my phone (or it's stolen)?
If you have a Visa Debit or Visa Credit card saved in your Digital Wallet, we recommend you place a block on the card so it cannot be used for contactless payments. Click here to find out how to bloc…
I can't log into the App?
If you are having an issue logging into the Mobile Banking app, we recommend the following steps: Check you are using the latest version of the app. You can check this by visiting your app store and…
How to report a scam?
If you think you've been scammed, firstly cease all contact with the person you’re speaking with - this may either be via a phone call, text, email or messaging app communication. If a remote access…
How do I make a complaint?
We aim to make this process as easy as possible. If you want to make a complaint, you can contact us by: Email: complaints@australianmilitarybank.com.au. Telephone: 1300 000 775 from Australia or +61…
What do I do if there's been fraudulent transaction on my account?
If you notice fraudulent activity on your Visa Debit / Credit card, call us immediately on 1300 000 775. Depending on the type of transaction, you may be asked to complete an Electronic Transaction /…
How do I report my Visa card lost or stolen?
You can report your Visa card lost or stolen several ways: Within Digital Banking You can place a temporary block on your card to stop transactions and/or organise a replacement card within the Mobil…
What do I do if I've made a payment to the wrong person?
If you make a mistake when making a payment via digital banking (such as an internal or external transfer or a BPAY payment), you should contact us immediately on 1300 000 775. The ePayments Code may…
