👋 Hey! How can we help?

How do I contact RSL Money?

What do I do if I lose my phone (or it's stolen)?

I can't log into the App?

How to report a scam?

How do I make a complaint?

What do I do if there's been fraudulent transaction on my account?

How do I report my Visa card lost or stolen?

What do I do if I've made a payment to the wrong person?

How do you help vulnerable members?

What is financial abuse?

What support is available if I'm in a domestic violence situation?

Do you accept alternative IDs to open accounts for vulnerable members?

What should I look out for to reduce the chances of being scammed?

What should I do if I think I've be scammed?

How do I protect my accounts?

How do I register for our Mobile Banking app?

How do I register for Internet Banking?

Why do I need a Secret Question for digital banking?

What is a one-time-passcode (OTP)?

How do I set up SMS Alerts?

How do I update my contact details?

Can I access digital banking overseas?

What operating system does the Mobile Banking app support?

I can't log into the Mobile Banking app?

Can I use the Mobile Banking app on multiple devices?

What information does the Mobile Banking app store on my phone?

Can I use FaceID or my fingerprint for great security with the Mobile Banking app?

Should I save my Internet Banking password in my browser?

Can I access Internet Banking overseas?

How can I personalise my dashboard?

How do I create a passcode for the Mobile Banking app?

Why is my member number not being accepted in digital banking?

How long can I leave the Internet Banking site open?

What browsers is Internet Banking compatible with?

Why is the Internet Banking login screen not appearing?

What do I do if I forget my passcode or enter it incorrectly for the Mobile Banking app?

Why is Internet Banking not appearing?

How many times can I attempt to login Internet Banking?

How do I open a bank account?

What ID is required to open an account?

How do I have my ID certified?

What ID is accepted when I live overseas?

Can we open a joint bank account?

What happens if the ID verification online fails?

Will I have to verify my ID more than once?

Why do you need to know my Foreign Tax Residency status?

What happens if I don't provide a tax file number?

What happens at the end of my term deposit term?

Can I withdraw from my term deposit early?

What's the difference between Investment Plus and Income Plus term deposits?

Can I fund a new term deposit from an account with another bank?

Who is RSL Money?

Can anyone join RSL Money?

What is the history of Australian Military Bank and RSL Money?

Is Australian Military Bank an authorised bank?

What is the Financial Claims Scheme (or Guaranteed Deposits)?